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website usability report
The Website Usability Report from Simple Hosting Solutions is available to our clients and those hosted by external companies alike. It is a comprehensive report outlining your websites effectiveness to perform as you expect or intend. Using a range of tools, software and a hand-picked panel of users which match your target audience, we conduct a range of industry standard tests to identify and quantify your websites effectiveness. The report is very in-depth and will take approximately 2 weeks to complete, you are provided with all of our findings along with a summary of suggested repairs.
Our unique Usability Report takes place as follows:
1) You complete a short survey describing what you intend your website to do, and who you hope will be using it
2) We select a sample of users meeting your target audience.
3) Our panel of users then give details feedback according to your intended outcomes
4) We conduct a range of tests (see below).
5) We compile everything and identify trends with recommendations for you to make changes.
Your report includes demographic information for each of your test panel along with a transcript of their comments; this is matched with our tests as follows:
1. Website Code Analysis. We check for the validation of your code and cross-browser compatibility against W3C standards. We also check page load speeds and check that everything is looking as it should throughout your site. Finally we check a range of screen resolutions to ensure that you are not missing out on certain users.
2. Website Functions - Here we make checks of your website forms, scripts and any interactive features such as shopping baskets, forums and other interactive elements.
3. Text - We will conduct a thorough spell check of your website and check its readability. This includes a check for common jargon which may not be understood by many web users. We will also try to identify out of date or infrequently updated content.
4. Search engines - We will check your website listings on the major search engines and suggest some simple ways to improve your positioning in the search engines.
5. Branding - We will suggest some improvements which may helps your websites look and feel better represent your company or intended purpose. Often some great websites need just a few simple changes to better transmit the intended message and make the users experience more enjoyable.
6. Time - We will check from multiple destinations around the world to see how quickly your website loads. We will also conduct tests to see if our test panel can navigate and use your site in a speedy manner (i.e. are the instructions simple enough). Finally we will check if it is possible to 'get lost' within the navigation of your site thus causing potential customers to leave as the process starts to take too long.
7. Relevance - Finally we check if your site is up to date, is some of the content irrelevant and not serving a real purpose. Often websites have conflicting information and out of date pages which detract focus from the websites main purpose.
For More information and a tailored quote, please contact us via the support desk here.
If you would like to join our panel of website users, please click here.