The vast majority of our customers pay on an annual basis. Typically we send out an invoice 7 days prior to payment being due to all of our customers. Recently some feedback has suggested that some clients would prefer to be reminded a little earlier to provide greater notice that payment is due. For this reason we are trialling a change to our procedures which will result in the generation of invoices 28 days prior to the due date. A reminder message will then be sent (if payment has not been received) 7 days before the due date. This change will come into effect at 11:59PM (GMT) today (11/04/10). If you have any thoughts or feedback regarding this change, as always, we would love to heard from you via the support desk.

Sunday, April 11, 2010

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